IT Supported Software/Applications - Information Technology - Truckee Meadows Community College

This is a list of the most commonly used applications that are supported by TMCC Information Technology (IT). If you would like to inquire about getting support for software that is not listed, please contact us.

Note: IT does not support software applications that have not been approved.

Account Tools

Password Reset: Employee Account Self Service

TMCC employees can change their password, look up their username and Employee ID, and set security questions.

Virtual Private Network (VPN): Global Protect

TMCC faculty, staff and student workers may request VPN access by contacting the IT Department. Our VPN allows employees to connect to the TMCC network from anywhere. By connecting to the TMCC network, users can access programs that are only accessible on the network, such as home drives, department drives, and the phone system (voicemail), Security Access Request, etc.

Elevated Rights: Security Access Request (SAR)

Request access or specific roles to systems such as: PeopleSoft, Shared Department Cloud Drive, Proxy Email accounts, etc.

Document Creation/Sharing

Microsoft Office

Microsoft Office is licensed campus-wide and installed on all TMCC computers/laptops.

Google Drive (Docs, Sheets, Slides)

Google Drive is TMCC's core suite of productivity applications that Google offers. These communication and collaboration apps include Gmail, Meet, Calendar, Drive, Docs, Sites and more!

Email/Secure Messaging

Gmail

TMCC Gmail (@tmcc.edu) is the official communication tool of TMCC.

TMCC Secure Message

This program is used to securely communicate when sending internal messages and attachments that contain Personal Identifiable Information (PII) between TMCC faculty/staff. All content is encrypted.

TMCC Secure File Transfer

This program is used to securely communicate when sending external messages and attachments that contain Personal Identifiable Information (PII) between TMCC faculty/staff and TMCC students or outside entities. All content is encrypted.

Telephone System

Mitel

TMCC provides a desk phone that can be changed to a softphone. The Mitel client allows users to use their computer as if it was their desk phone and is installed on all TMCC administrative computers/laptops. The VPN is required for use off-campus.

Video Conferencing/Instant Messaging

Zoom

Video conferencing is great for hosting or attending virtual meetings or online teaching. Zoom is licensed to both faculty, staff and students with an active TMCC account.

Google Meet

Meet can be used for quick video calls as well as instant messaging.

Other Applications

Academic Software Request

This form is used to request software in the computer labs or classrooms. All requested software must be verified for accessibility.

Adobe Acrobat Reader

Acrobat is the default PDF viewer that allows users to view and fill in PDF forms and documents.

Department Event Access (DEA)

Request temporary usernames and passwords for individuals, a group of people, or company that is not affiliated with TMCC to access classroom computers for a limited amount of time.

HelloSign

Electronically sign documents and pass them along digitally. Licenses are assigned based on department need, please contact IT Customer Service for more information.

Respondus Test Generator

Tool for creating and managing exams that can be printed to paper or published directly to Canvas.

TMCC SFTP Faculty Server

Publish and access faculty website files for faculty who are not using Google Sites (preferred method) for their faculty web pages via a SFTP web client.

Assistance

IT Service Request

Our online service request system offers the ability to submit work requests and review existing work requests with ease. If you are unable to launch an application and require assistance, please contact IT Customer Service.

TeamViewer Installation: Windows | Mac

TeamViewer is used for remote support when you call IT Customer Service.

Additional Information